Privacy Policy

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and business information you provide when contacting us or creating an account.
• Account Information: Information related to your account and authentication through our third-party authentication provider.
• Usage Information: Information about how you use our website and services, including IP address, browser type, pages visited, and other analytics data.
• Dashboard Data: For authenticated users, information displayed on your dashboard including sales data and analytics.
• Uploaded Files: Files you upload to our report processing tools for cleaning and transformation. These are processed solely to provide the requested services.
• Support Communications: Information you provide when submitting support tickets, including the content of your messages and any replies.

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Process and clean uploaded report files
• Respond to support tickets and communicate with you about our services
• Send email notifications related to your support tickets and account activity
• Maintain security and prevent fraud
• Comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may only disclose your information:

• To service providers who help us deliver our services, such as authentication, hosting, email, and database providers
• To legal authorities when required by law
• To successors in the event of a business transaction

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Uploaded files are stored temporarily for processing and download, and may be deleted after a reasonable retention period. Support ticket data is retained for the duration of your account to maintain service history. You may request deletion of your data at any time by contacting us.

Cookies and Tracking

Our website uses cookies and similar technologies for authentication, session management, and analytics. These are essential for the proper functioning of our services. We use analytics tools to understand how our website is used. You can control cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Object to certain uses of your information
• Withdraw consent for optional processing
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@ramtechsolutionsllc.com.

Security

We implement reasonable security measures to protect your information, including encryption in transit (HTTPS), secure authentication, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

RAMTech Solutions, LLC
Email: support@ramtechsolutionsllc.com
Website: ramtechsolutionsllc.com